We highly recommend that you check the return policy before purchasing the products on our online store.
In extreme cases, Lifestylz reserves the right to overturn the return policy. Such cases include:
- The customer received a damaged or incorrect product: In the case that a customer reports a damaged or incorrect product, the customer will be required to submit photo evidence for review. If the claim is approved, the customer is responsible for paying the return shipping charges and we are for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the customer must submit a claim to us directly and immediately.
- The shipment was returned due to an incorrect address: In the case that a reshipment is required due to address entry fault on the customer’s end, this additional shipping charge will be covered by us.
- Missing order: In the case that a package is delivered (based on tracking number update) but the customer claims that they did not receive the item, the recipient must submit a claim to us directly via an e-mail or call.
- Late order: In the case that the product has not been processed or shipped within the time frame agreed, and the customer wishes to cancel the order, then we are responsible for refunding the order. Please note that sometimes more time is required to fulfil orders, such as during high-volume seasons. In such situations, we will inform customers that their orders will be delivered later than expected.
How do I appeal for an exchange or refund?
Handling returns are a notable factor in the online business. In order to make this process more simpler, we have put together the following procedures:
- Make sure you have a valid reason to replace or return the product and we would obtain evidence by requesting photos from you.
- Next, contact our Customer Support team via email at email or live chat, including the evidence.
- After we received your complaint we will alert our team and they‘ll check. If they approved the order to return or refund, the product need to be returned to our branch.
- Next, you must return the product. The product must be returned to the address on the original package. To do that, you’ll get a tracking number from us.
- Once we have received the returned product, a replacement product will be shipped or a refund will be credited back to the account.